Terms Of Service

Carrot Top Marketing

Effective Date: 22nd July 2025

1. Introduction

Welcome to Carrot Top Marketing (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our websites, services, and deliverables (“Services”). By using our Services, you agree to be bound by these Terms. If you do not agree with them, you should not use our Services.

2. Scope of Services

Carrot Top Marketing is a digital marketing and creative agency based in Portsmouth. We provide website design, development, SEO, social media, content marketing, PPC, and lead generation services tailored to each client’s objectives. Our services are outlined in individual quotations or project scopes agreed upon with you in writing.

3. Engagement and Project Delivery

We will provide a written proposal or quote for each project. Your acceptance (via email or written approval) constitutes agreement to proceed. Work will commence following receipt of the agreed deposit or initial payment.

We reserve the right to decline work that falls outside of our expertise or company values, including content that is unlawful, offensive, misleading, or otherwise inappropriate.

4. Eligibility

By using our Services, you confirm that you are at least 18 years of age and legally able to enter into binding contracts. If acting on behalf of a company or organisation, you confirm you have the authority to bind that entity.

5. Client Responsibilities

You agree to:

• -Provide timely access to necessary information, content, assets, or personnel.
• -Respond promptly to our requests for feedback, content, or approvals.
• -Review and approve work as per the timeline agreed.
• -Adhere to the payment terms set out below.

Delays in providing assets or feedback may result in project delays or additional charges.

6. Fees and Payment Terms

6.1 General Terms
All fees will be clearly stated in the project proposal or quotation. Fees are exclusive of VAT unless otherwise stated.

6.2 Payment Schedule

• Website Projects:
  • 40% deposit before project commencement
  • 60% on project completion, prior to launch
• Maintenance Services:
  • Monthly in advance, per the agreed retainer or service level
• Digital Marketing:
  • Monthly in advance (accrual basis)
• Lead Generation:
  • Paid in advance upon receipt of invoice (prior to leads being delivered)

6.3 Late Payments & Suspension

• All invoices are due within 14 days of the invoice date unless otherwise agreed in writing.
• Invoices not paid by the fourteenth day may result in suspension of work.
• Failed direct debit payments must be rectified within 7 days or services may be paused.
• We reserve the right to charge late payment fees or statutory interest where applicable.

6.4 Payment Methods
Payments can be made via:

• BACS
• Direct Debit
• Debit Card

7. Intellectual Property

7.1 Ownership
All designs, code, and content remain the property of Carrot Top Marketing. until full payment has been received and cleared. Upon full payment, ownership of final project deliverables (e.g., website design, graphics) will transfer to the client.

7.2 Exceptions
Pre-existing assets, open-source components, and third-party software remain the property of their respective owners and are provided under their respective licenses.

8. Confidentiality

Both parties agree to treat any business, technical, or financial information shared during the project as confidential and not to disclose it to third parties without prior written consent, unless legally required.

9. Acceptable Use

You agree not to:

• -Use our Services for any unlawful, harmful, or fraudulent purpose.
• -Transmit offensive, defamatory, or obscene content through our systems.
• -Interfere with or disrupt our Services or servers.
• -Misrepresent your identity or relationship with us.

We reserve the right to suspend access to any client whose use of our services violates these terms.

10. Disclaimer of Warranties

All Services are provided “as is” and “as available.” We do not warrant that the Services will be error-free or uninterrupted. We cannot guarantee specific results from digital marketing, SEO, or advertising services.

11. Limitation of Liability

To the maximum extent permitted by law, Carrot Top Marketing, shall not be liable for:

• -Loss of profits or revenue
• -Business interruption or downtime
• -Data loss or corruption
• -Any indirect or consequential damages

Our total liability shall not exceed the fees paid by you in the six months prior to the event giving rise to a claim.

12. Indemnity

You agree to indemnify and hold harmless Carrot Top Marketing, its directors, employees, and affiliates from any claims, liabilities, damages, and expenses (including legal fees) arising from your use of our Services or breach of these Terms.

13. Termination

Either party may terminate Services:

• With 30 days’ written notice for ongoing services (e.g. maintenance, digital marketing)
• Immediately, in the case of material breach

Upon termination, all outstanding fees will become immediately due. Work created up to termination will be invoiced accordingly.

14. Force Majeure

We shall not be held liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, strikes, pandemics, or power outages.

15. Changes to These Terms

We may need to amend these terms from time to time. Where changes are material, we will notify you with at least 30 days notice. Continued use of our Services after that period will constitute your acceptance of the updated Terms. 

16. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

17. Contact Details

Carrot Top Marketing 
6 Cadnam road
Southsea, PO4 9JT
Tel: 02393 430108
Email: hello@carrottopmarketing.co.uk